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Accident & Emergency

In a medical emergency, every second counts. Our Emergency team at Sunway Medical Centre Velocity is ready to respond with immediate care and ambulance support.

Call +603 9772 9111 if you notice life-threatening symptoms or severe injuries, or require urgent medical assistance.

When to Call Ambulance

Call for an ambulance immediately if you notice any life-threatening symptoms or serious injuries:

Severe chest pain or suspected heart attack
Difficulty breathing or shortness of breath
Sudden weakness, numbness, or signs of stroke
(e.g. slurred speech, facial drooping)
Unconsciousness or unresponsiveness

Severe injuries from accidents
(e.g. heavy bleeding, fractures, head injuries)
Seizures or sudden collapse
Persistent high fever with confusion or severe symptoms
(especially in children or elderly)

If you are unsure, it is safer to seek emergency assistance immediately.

What Happens When You Arrive at Our A&E Department

Assessment (Triage)

Our triage team will assess your condition with a quick evaluation and check your vital signs. Patients are prioritised based on urgency using a colour-coded system:

Red (Critical) – Immediate treatment
Yellow (Urgent) – Priority care
Green (Non-urgent) – Waiting time may vary

Registration

Registration may be completed before or after triage, depending on your condition.

Urgent cases will be prioritised for immediate care.

Consultation & Treatment

A doctor will attend to you and arrange necessary tests or imaging.

Depending on your condition, you may be discharged with follow-up or admitted for further treatment.

Please Note:

We use a triage system to prioritise patients based on the urgency of their condition.
Patients requiring immediate care will be attended to first.
Our A&E team is committed to minimising waiting times, and available to answer your questions and monitor your condition while you wait.