Infection Control

According to the information provided by the Centers for Disease Control and Prevention (CDC)1, approximately 1 in 31 hospitalised patients experiences a Healthcare-Associated Infection or HAI. Monitoring of HAIs proves to be critical and crucial in any healthcare facility aiming to eliminate and minimise the occurrence of infection.

Notably, Sunway Medical Centre Velocity (SMCV) boasts a track record of a zero-incidence rate for device-related bloodstream infections (BSIs), with no reported cases of Vancomycin-resistant Enterococci (VRE) over four consecutive years (2021 – 2024). Besides BSI and VRE, SMCV also met the target benchmarks for Ventilator-associated pneumonia (VAP) and Surgical Site Infections (SSIs) following Total Knee Replacement (TKR) surgeries during the same period.

Infection Control

Our success is strengthened by the unwavering commitment of our nurses and clinicians, who strictly adhere to infection prevention protocols. Key practices such as hand hygiene and the use of sterile instruments and equipment have played a significant role in minimising infection risks.

The team of Infection Control Nurses and Link Officers, supported by a strong clinical leadership team, has developed and refined protocols designed to prevent HAIs to ensure comprehensive coverage, including regular training sessions for all healthcare personnel. More than 90% of our clinical and non-clinical staff participate in infection-control related training, equipping themselves with the knowledge and skills required for prevention and control measures. Internal periodic audits are planned and carried out to assess and ensure adherence.

These initiatives are key components of SMCV's commitment to provide patients with a HAI-free environment, instilling confidence in their well-being as they return home.

Quality Measures / Period	2021 (January – December)	2022 (January – December)	2023 (January – December)	2024 (January – December)	Target / Limit*
Haemodialysis AV-fistula access-associated Blood Stream Infection	Met	Met	Met	Met	0%
Catheter-Related Blood Stream Infection (CRBSI) within the ICU	Met	Met	Met	Met	<5 per 1000 catheter days
VRE infection within the ICU	Met	Met	Met	Met	0.1%
Surgical Site Infection Post Total Knee Replacement (TKR)	Met	Met	Met	Met	≤ 2%
Ventilator-associated pneumonia (VAP) within the ICU	Met	Met	Met	Met	10 per 1000 ventilator days

*with reference to accreditation targets

Health Information Management System (HIMS) / Medical Records

In accordance with the Malaysian Medical Council (MMC)2 Guideline pertaining to Medical Records and Medical Reports, there is a pressing need for timely preparation and availability of Medical Reports for collection by patients, their next of kin, or authorised agents. Following the Guideline's best practice, clinicians generally have six weeks from the time the Records Officer processes a request to promptly furnish a comprehensive report.

To expedite requests, SMCV proactively shortened the report completion goal to a two to four-week window, significantly faster than the original six-week timeline. Despite this tighter timeframe, SMCV consistently meets this objective, achieving a compliance rate above the current target of 96%. The Medical Records Team remains dedicated to the timely and efficient processing of requests submitted by patients or their authorised representatives.

This highlights SMCV’s firm dedication to providing efficient and quality services, extending beyond clinical treatment to encompass every aspect of a patient's visit or admission to the hospital.

Quality Measures / Period	2021 (January – December)	2022 (January – December)	2023 (January – December)	2024 (January – December)	Target / Limit*
Percentage of medical reports prepared within 2 to 4-weeks from date of request.	Met	Met	Met	Met	96%